CSR - Customer Service Representative
Green Bay, WI Green Bay, WI Part-time Part-time From $20 an hour From $20 an hour 5 days ago 5 days ago 5 days ago JOB TITLE CUSTOMER SERVICE REPRESENTATIVE JOB PURPOSE To work as an employee of a State Farm independent contractor agent assisting in providing quality service and sales to State Farm customers and assisting with the agent's marketing efforts.
EXPERIENCE AND KNOWLEDGE_________________________________________ o Experience in customer service desirable.
Experience with popular computer software desirable.
Knowledge of personal lines insurance products desirable.
Ability to attain a Wisconsin Property & Casualty License is desirable.
SKILLS/ ABILITIES____________________________________________________ Strong listening, oral and written communications skills.
Initiative and Self Reliance:
make decisions on a timely basis and take necessary actions without direction from others.
Goal oriented:
highly motivated and resourceful to achieve results.
Ability to learn and apply product and customer knowledge to professionally service,and assist in the marketing of State Farm products.
Problem solving ability:
apply and balance conceptual and analytical thinking by breaking down complex problems, evaluating alternative sources of action and their likely outcomes, and selecting the best alternative.
Ability to pay close attention to detail and accuracy.
Ability to create and maintain business relationships with prospects and policyholders.
Proven track record of trustworthiness, dependability and ethical behavior.
Ability to organize and act on several activities concurrently.
DUTIES AND RESPONSIBILITIES________________________________________ Provide prompt, accurate, friendly, cost-effective service by responding to inquiries from existing policyholders and the general public regarding insurance availability, eligibility, coverage's, policy changes, transfers, claim submission procedures and status, rates, billing clarification, payment plans and procedures, and make referrals for marketing opportunities as appropriate.
Prepare forms, policies and endorsements when required.
Provide service to the public and policyholders in a pleasant and courteous manner.
As directed by the agent, work with agent's computer system to update information in customer databases used by the agent.
Contact prospects and current policyholders for appointments.
Meet customer service goals and assist with marketing goals as directed by the agent.
Perform other related duties as assigned by the agent.
Job Type:
Part-time Pay:
From $20.
00 per hour
Benefits:
401(k) Paid time off Parental leave Experience level:
5 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office COVID-19 considerations:
Shields are available at every desk for the convenience of our employees and insured's if requested.
Ability to commute/relocate:
Green Bay, WI 54311:
Reliably commute or planning to relocate before starting work (Required)
Experience:
English:
5 years (Required) Customer service:
5 years (Required) Phone etiquette:
5 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
EXPERIENCE AND KNOWLEDGE_________________________________________ o Experience in customer service desirable.
Experience with popular computer software desirable.
Knowledge of personal lines insurance products desirable.
Ability to attain a Wisconsin Property & Casualty License is desirable.
SKILLS/ ABILITIES____________________________________________________ Strong listening, oral and written communications skills.
Initiative and Self Reliance:
make decisions on a timely basis and take necessary actions without direction from others.
Goal oriented:
highly motivated and resourceful to achieve results.
Ability to learn and apply product and customer knowledge to professionally service,and assist in the marketing of State Farm products.
Problem solving ability:
apply and balance conceptual and analytical thinking by breaking down complex problems, evaluating alternative sources of action and their likely outcomes, and selecting the best alternative.
Ability to pay close attention to detail and accuracy.
Ability to create and maintain business relationships with prospects and policyholders.
Proven track record of trustworthiness, dependability and ethical behavior.
Ability to organize and act on several activities concurrently.
DUTIES AND RESPONSIBILITIES________________________________________ Provide prompt, accurate, friendly, cost-effective service by responding to inquiries from existing policyholders and the general public regarding insurance availability, eligibility, coverage's, policy changes, transfers, claim submission procedures and status, rates, billing clarification, payment plans and procedures, and make referrals for marketing opportunities as appropriate.
Prepare forms, policies and endorsements when required.
Provide service to the public and policyholders in a pleasant and courteous manner.
As directed by the agent, work with agent's computer system to update information in customer databases used by the agent.
Contact prospects and current policyholders for appointments.
Meet customer service goals and assist with marketing goals as directed by the agent.
Perform other related duties as assigned by the agent.
Job Type:
Part-time Pay:
From $20.
00 per hour
Benefits:
401(k) Paid time off Parental leave Experience level:
5 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office COVID-19 considerations:
Shields are available at every desk for the convenience of our employees and insured's if requested.
Ability to commute/relocate:
Green Bay, WI 54311:
Reliably commute or planning to relocate before starting work (Required)
Experience:
English:
5 years (Required) Customer service:
5 years (Required) Phone etiquette:
5 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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