Teller Supervisor - $1,000 Sign on Bonus - Green Bay
Job DetailsLevelExperiencedJob LocationAshwaubenon - Green Bay, WIPosition TypeFull TimeEducation LevelHigh SchoolTravel PercentageUp to 25%Job ShiftDayJob CategoryBankingDescription $1,000 SIGNING BONUS Bank First was recently named to the Top 100 Banks to work for in the Country, come see why!Customer Service comes first at Bank First! Our frontline does not have sales goals, we only focus on providing the best customer service and building relationships!Position
Summary:
This position will supervise the teller staff in the branch.
They may also supervise customer service representatives, depending on the branch, as well as coordinate branch operations.
This person should have knowledge of bank products and services and actively promote and sell those products and services, as well as mentor their staff in cross-selling opportunities.
Responsibilities:
Supervisory duties for all branches tellers including performance reviews, employee conflicts, and disciplinary actions when needed Involved in the hiring process, in partnership with human resources and your management team Ensure proper teller operations audit procedures are being followed in all areas relating to the retail operations Conduct department training and reviews policies and procedures with staff Conduct audits of all teller drawers, cash dispensers and the vault ; ensure that branch audits meet acceptable standards Attend Train-the-Trainer meetings and train your staff and other branch staff if needed Ensure that you and your staff are following proper procedures and policies to include regulatory requirements, cash drawer limits, balancing Ensure that you and your staff are giving exceptional customer service Create and manage the schedules of the teller service staff, ensuring that the branch has proper staff coverage.
Approve time cards.
Back up to all teller operations to include waiting on customers, processing night depository, telephone transactions, stop payments, wire transfers, imaging, NSF decisions, ordering foreign currency, loading gift cards, etc Manage the branch vault to include verifying sold cash, selling cash to staff, and preparing the armored services cash Ensure that the ATM machine is balanced and maintained on a daily basis Manage the maintenance of the teller equipment Participates in maintaining good customer relations by acquainting customers and non-customers with bank products and services ; cross selling Opens new accounts and performs all other customer service duties following all regulations for new accounts when needed Responsible for daily overdrafts and monitoring DDA accounts overall for branch; Close accounts as needed Monitors and files various reports such as Safe Deposit Box, IRA and HSA weekly reports Act as a Notary when needed PDA processor for overdraft/return items/uncollected funds (review yearly) Assist customers with their Safe Deposit boxes; understand the rules that apply to safe deposit boxes May have other administrative duties such as managing the mail for the office, managing supplies, organizing quarterly office meetings Ensure that your staff is familiar with security processes and policies; you are the contact person for alarm problems or questions for your offices.
Maintain security records and ensure that inspections are completed Responsible for complying with our Code of Ethics Other duties as assigned QualificationsCompetencies:
Honesty, Integrity and Ethics - honesty and integrity is the ability to act in a fair and just manner, free from deception; ethics is the ability to be guided by the company's accepted principles of moral conduct Accountability - the extend to which an individual is willing to accept responsibility Adaptability - the extent to which an individual can fit into a changing working environment.
Decision Making - the ability to select an effective course of action while controlling resources and expenditures Interpersonal / Customer Oriented - the ability to develop and maintain relationships with others.
The desire to serve both external and internal clients by focusing effort on meeting the client's needs, understanding their concerns and seeking to build trust Results Oriented - the ability to drive behaviors to emphasize achievement.
The ability to be self-directed towards accomplishments, be action oriented, enjoy challenges, and pursue opportunities Oral Communication - the ability to communicate with clarity, actively engage in conversations in order to clearly understand others' message and intent, and receive and process feedback effectively Detail Oriented - the ability to pay meticulous attention to all aspects of a situation or task, regardless of how small or unimportant the detail may seem Consulting - the ability to give expert advice and be a knowledgeable resource.
The ability to work collaboratively to develop possible solutions as well as analyze information and to solve problems Innovative- to go beyond the conventional, a willingness to try different solutions, and to encourage new ideas Skills/Knowledge/Abilities:
A minimum of 6 months banking experience; teller experience preferred Leadership experience preferred Knowledge in opening new accounts and loan applications is a plus Strong interpersonal skills Proficient computer skills (Microsoft Word, Power Point and Excel) Excellent organizational skills Ability to handle self professionally and work with a diverse customer base #INDBFDiversity & Inclusion Statement At Bank First, we value and promote Diversity, Inclusion and Equity in our workplace and relationships.
We continue to build upon a culture which encourages, supports and celebrates diversity and inclusion for our employees, customers and communities.
This collaboration fuels a stronger foundation for innovation and connects us closer to the communities we serve.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
This position will supervise the teller staff in the branch.
They may also supervise customer service representatives, depending on the branch, as well as coordinate branch operations.
This person should have knowledge of bank products and services and actively promote and sell those products and services, as well as mentor their staff in cross-selling opportunities.
Responsibilities:
Supervisory duties for all branches tellers including performance reviews, employee conflicts, and disciplinary actions when needed Involved in the hiring process, in partnership with human resources and your management team Ensure proper teller operations audit procedures are being followed in all areas relating to the retail operations Conduct department training and reviews policies and procedures with staff Conduct audits of all teller drawers, cash dispensers and the vault ; ensure that branch audits meet acceptable standards Attend Train-the-Trainer meetings and train your staff and other branch staff if needed Ensure that you and your staff are following proper procedures and policies to include regulatory requirements, cash drawer limits, balancing Ensure that you and your staff are giving exceptional customer service Create and manage the schedules of the teller service staff, ensuring that the branch has proper staff coverage.
Approve time cards.
Back up to all teller operations to include waiting on customers, processing night depository, telephone transactions, stop payments, wire transfers, imaging, NSF decisions, ordering foreign currency, loading gift cards, etc Manage the branch vault to include verifying sold cash, selling cash to staff, and preparing the armored services cash Ensure that the ATM machine is balanced and maintained on a daily basis Manage the maintenance of the teller equipment Participates in maintaining good customer relations by acquainting customers and non-customers with bank products and services ; cross selling Opens new accounts and performs all other customer service duties following all regulations for new accounts when needed Responsible for daily overdrafts and monitoring DDA accounts overall for branch; Close accounts as needed Monitors and files various reports such as Safe Deposit Box, IRA and HSA weekly reports Act as a Notary when needed PDA processor for overdraft/return items/uncollected funds (review yearly) Assist customers with their Safe Deposit boxes; understand the rules that apply to safe deposit boxes May have other administrative duties such as managing the mail for the office, managing supplies, organizing quarterly office meetings Ensure that your staff is familiar with security processes and policies; you are the contact person for alarm problems or questions for your offices.
Maintain security records and ensure that inspections are completed Responsible for complying with our Code of Ethics Other duties as assigned QualificationsCompetencies:
Honesty, Integrity and Ethics - honesty and integrity is the ability to act in a fair and just manner, free from deception; ethics is the ability to be guided by the company's accepted principles of moral conduct Accountability - the extend to which an individual is willing to accept responsibility Adaptability - the extent to which an individual can fit into a changing working environment.
Decision Making - the ability to select an effective course of action while controlling resources and expenditures Interpersonal / Customer Oriented - the ability to develop and maintain relationships with others.
The desire to serve both external and internal clients by focusing effort on meeting the client's needs, understanding their concerns and seeking to build trust Results Oriented - the ability to drive behaviors to emphasize achievement.
The ability to be self-directed towards accomplishments, be action oriented, enjoy challenges, and pursue opportunities Oral Communication - the ability to communicate with clarity, actively engage in conversations in order to clearly understand others' message and intent, and receive and process feedback effectively Detail Oriented - the ability to pay meticulous attention to all aspects of a situation or task, regardless of how small or unimportant the detail may seem Consulting - the ability to give expert advice and be a knowledgeable resource.
The ability to work collaboratively to develop possible solutions as well as analyze information and to solve problems Innovative- to go beyond the conventional, a willingness to try different solutions, and to encourage new ideas Skills/Knowledge/Abilities:
A minimum of 6 months banking experience; teller experience preferred Leadership experience preferred Knowledge in opening new accounts and loan applications is a plus Strong interpersonal skills Proficient computer skills (Microsoft Word, Power Point and Excel) Excellent organizational skills Ability to handle self professionally and work with a diverse customer base #INDBFDiversity & Inclusion Statement At Bank First, we value and promote Diversity, Inclusion and Equity in our workplace and relationships.
We continue to build upon a culture which encourages, supports and celebrates diversity and inclusion for our employees, customers and communities.
This collaboration fuels a stronger foundation for innovation and connects us closer to the communities we serve.
Estimated Salary: $20 to $28 per hour based on qualifications.
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