Program Management Officer
The incumbent serves as the Program Manager Officer for Primary Care at the Green Bay HCC as well as at the Cleveland Community Based Outpatient Clinic (Small Primary Care/Mental Health Clinic). The incumbent assesses, plans, implements, evaluates patient care programs and initiates changes in the system for delivering patient care based on current concepts and findings from research and/or studies. The incumbent is responsible for the implementation and management of Primary Care within the Division by utilizing the Patient Align Care Team principles to improve access and clinical care. These clinics support 20 Primary Care Teams, that have more than 12,000 veterans enrolled. Major Duties:
-Responsible for planning, organizing, directing and controlling an integrated primary care program. Provides guidance on all aspects of clinic operations. Assures appropriate interface of this satellite clinic program with other medical center programs as well as VISN-wide initiatives. Is responsible for supervision of all clinic employees, volunteers and contracted services. -Facilities performance improvement and resolution of employee performances issues. Promotes significant contributions to professional disciplines to enhance quality of care and productivity of providers. Develops and implements programs to improve patient care. -Acts as a representative of the NEWAC Chief & Hospital Director in labor relations issues, and coordinates activities relating to position descriptions, performance evaluations, award nominations, credentialing procedures, and maintaining staff competency records. -Personally, communicates with congressional organizations in areas concerning policies and procedures and prepares correspondence for signature of the Hospital Director when necessary. Evaluates and keeps the NEWAC Chief and Hospital Director informed of veteran and public attitudes toward the clinic. Assists Voluntary Service manager, Service Organizations and County Veterans Service Offices in planning and coordinating activities and programs such as volunteer recognition ceremonies or Service Organization meetings. -Makes clinic-wide evaluation of programs, reports on study results, plans and institutes procedures and methods. Evaluates and keeps the NEWAC Chief informed of veteran and public interests and executes a program of action or makes recommendations in accordance with governing policies to enhance the operations and image of the clinic. Coordinates the various CFC, bond, or blood drives supported by management. -Monitors and forecasts workload variations and trends; reviews and assures accuracy of all clinic reporting responsibilities, especially clinic visits, encounter sheets, and coding. Works closely with Clinic Physicians and Nursing staff on clinical issues and with other Hospital level officials on administrative and eligibility matters. -Monitors and forecasts Fund Control Point and General Post Fund activity at the clinic and acts as approving official for expenditures as specified. Serves as primary FCP official. Prepares and documents requests for increases or decreases of funds for approval by higher level management officials. Provides advice, assistance, and support to the Regional Operations Administrator and other Hospital/VISN Service Line representatives in the development of all budget requests and related supporting documentation. -Monitors equipment utilization within the clinic; reviews requests and justifications for equipment and supplies from all sections of the clinic, assures proper utilization and maintenance of equipment; and assists in the prioritization of equipment requests within the clinic. The incumbent will be responsible for ensuring timely and complete provision of services. -Assists the NEWAC Chief in resolving complex and difficult problems utilizing available resources (i.e., personnel, space, funds, supplies and equipment) and establishes priorities for the allocation of these resources, based on program needs. -Develops and updates policies and procedures related to the administration and operation of the clinic and assures compliance with the mission, goals and policies of the Clinic and Hospital. -Reports safety hazards, accidents and injuries. Familiar with hazardous materials, Safety Data Sheets (SDS), and waste management procedures. Follows Emergency Preparedness plans. Follows building security policies/procedures. Complies with federal, state and local environmental and other requirements preventing pollution, minimizing waste, and conserving cultural and natural resources. NOTE:
Candidate may be required to perform a one year supervisory probation period. Work Schedule:
Full Time, Monday - Friday 8:
00am - 4:
30pm Compressed/Flexible:
Not Available Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Program Management Officer/PD20155O Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/19/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Wide range of program management and administrative expertise, mature judgement, and the ability to interact with health care professionals and mangers in an effective manner. Wide range of methods to gather, analyze and evaluate information concerning management processes, draw conclusions and recommend appropriate action. Ability to analyze extensive program/interrelationships and coordinate the preparation of accurate and reasonable program plans and proposals. Knowledge of a wide rage of program management policies, concepts, practices and principles in order to analyze and develop recommendations for improvement in program operations and objectives. Extensive knowledge of complex, interrelated activity missions, organization, functions and operations. Knowledge of and skill in using management information systems, office automation systems and processes, computer applications, principles and techniques, including the ability to develop and implement new automated systems for control and support of interrelated program operations. You will be rated on the following Competencies for this position:
Administration and ManagementBudget AdministrationHuman Resources ManagementLeadershipPlanning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
This position requires potentially long periods of continued walking, standing, and sitting. The incumbent may be exposed to infected patients and contaminated materials and may be required to don protective clothing. The incumbent may occasionally be exposed to patients who are combative secondary to delirium, dementia, or psychiatric disorders. The incumbent must be a mauture, flexible, sensible individual capable of working effectively in stressful situations, able to shift priotrites base on patient needs. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
-Responsible for planning, organizing, directing and controlling an integrated primary care program. Provides guidance on all aspects of clinic operations. Assures appropriate interface of this satellite clinic program with other medical center programs as well as VISN-wide initiatives. Is responsible for supervision of all clinic employees, volunteers and contracted services. -Facilities performance improvement and resolution of employee performances issues. Promotes significant contributions to professional disciplines to enhance quality of care and productivity of providers. Develops and implements programs to improve patient care. -Acts as a representative of the NEWAC Chief & Hospital Director in labor relations issues, and coordinates activities relating to position descriptions, performance evaluations, award nominations, credentialing procedures, and maintaining staff competency records. -Personally, communicates with congressional organizations in areas concerning policies and procedures and prepares correspondence for signature of the Hospital Director when necessary. Evaluates and keeps the NEWAC Chief and Hospital Director informed of veteran and public attitudes toward the clinic. Assists Voluntary Service manager, Service Organizations and County Veterans Service Offices in planning and coordinating activities and programs such as volunteer recognition ceremonies or Service Organization meetings. -Makes clinic-wide evaluation of programs, reports on study results, plans and institutes procedures and methods. Evaluates and keeps the NEWAC Chief informed of veteran and public interests and executes a program of action or makes recommendations in accordance with governing policies to enhance the operations and image of the clinic. Coordinates the various CFC, bond, or blood drives supported by management. -Monitors and forecasts workload variations and trends; reviews and assures accuracy of all clinic reporting responsibilities, especially clinic visits, encounter sheets, and coding. Works closely with Clinic Physicians and Nursing staff on clinical issues and with other Hospital level officials on administrative and eligibility matters. -Monitors and forecasts Fund Control Point and General Post Fund activity at the clinic and acts as approving official for expenditures as specified. Serves as primary FCP official. Prepares and documents requests for increases or decreases of funds for approval by higher level management officials. Provides advice, assistance, and support to the Regional Operations Administrator and other Hospital/VISN Service Line representatives in the development of all budget requests and related supporting documentation. -Monitors equipment utilization within the clinic; reviews requests and justifications for equipment and supplies from all sections of the clinic, assures proper utilization and maintenance of equipment; and assists in the prioritization of equipment requests within the clinic. The incumbent will be responsible for ensuring timely and complete provision of services. -Assists the NEWAC Chief in resolving complex and difficult problems utilizing available resources (i.e., personnel, space, funds, supplies and equipment) and establishes priorities for the allocation of these resources, based on program needs. -Develops and updates policies and procedures related to the administration and operation of the clinic and assures compliance with the mission, goals and policies of the Clinic and Hospital. -Reports safety hazards, accidents and injuries. Familiar with hazardous materials, Safety Data Sheets (SDS), and waste management procedures. Follows Emergency Preparedness plans. Follows building security policies/procedures. Complies with federal, state and local environmental and other requirements preventing pollution, minimizing waste, and conserving cultural and natural resources. NOTE:
Candidate may be required to perform a one year supervisory probation period. Work Schedule:
Full Time, Monday - Friday 8:
00am - 4:
30pm Compressed/Flexible:
Not Available Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Program Management Officer/PD20155O Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/19/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Wide range of program management and administrative expertise, mature judgement, and the ability to interact with health care professionals and mangers in an effective manner. Wide range of methods to gather, analyze and evaluate information concerning management processes, draw conclusions and recommend appropriate action. Ability to analyze extensive program/interrelationships and coordinate the preparation of accurate and reasonable program plans and proposals. Knowledge of a wide rage of program management policies, concepts, practices and principles in order to analyze and develop recommendations for improvement in program operations and objectives. Extensive knowledge of complex, interrelated activity missions, organization, functions and operations. Knowledge of and skill in using management information systems, office automation systems and processes, computer applications, principles and techniques, including the ability to develop and implement new automated systems for control and support of interrelated program operations. You will be rated on the following Competencies for this position:
Administration and ManagementBudget AdministrationHuman Resources ManagementLeadershipPlanning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
This position requires potentially long periods of continued walking, standing, and sitting. The incumbent may be exposed to infected patients and contaminated materials and may be required to don protective clothing. The incumbent may occasionally be exposed to patients who are combative secondary to delirium, dementia, or psychiatric disorders. The incumbent must be a mauture, flexible, sensible individual capable of working effectively in stressful situations, able to shift priotrites base on patient needs. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0301 Miscellaneous Administration And Program - Salary Range:
$76,721 to $99,741 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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